Privacy Policy
Effective Date: September 18, 2026 | Last Updated: September 18, 2026
1. Overview
This Privacy Policy describes how Iglesia Cristiana Pentecostes ("we," "us," "our," or the "Company"), operating at https://iglesiacristianapentecostes.org, collects, uses, discloses, and protects your information when you use our website, mobile applications, services, SMS messages, and phone communications (collectively, the "Services").
By accessing or using our Services, calling us, texting us, or providing your phone number, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, mailing address, and other contact details you submit through forms, calls, texts, or account registration.
- Business Information: Company name, business type, service preferences, and inquiry details.
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors — we do not store full card numbers on our servers).
- Communications Content: Messages, voicemails, SMS text messages, and correspondence you send us.
2.2 SMS/Text Messaging Data
When you opt in to receive SMS messages from Iglesia Cristiana Pentecostes, we collect:
- Your mobile phone number.
- Timestamp and content of messages exchanged.
- Delivery status and engagement metrics.
- Opt-in source (website form, verbal consent, or written consent).
SMS Consent Notice: By providing your phone number and opting in, you agree to receive text messages from Iglesia Cristiana Pentecostes, which may include account notifications, customer support responses, appointment reminders, service updates and billing notices. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive SMS is not a condition of purchase.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2.3 Phone Call Data
Call Recording Notice: Phone calls to and from Iglesia Cristiana Pentecostes may be monitored, recorded, and analyzed for quality assurance, training, compliance, security, dispute resolution, and service improvement purposes. By continuing your call with us, you consent to such recording. If you do not consent to being recorded, please inform our representative or end the call. Recordings are retained in accordance with our data retention policy and applicable law.
We may collect:
- Caller ID information.
- Call duration, timestamps, and call routing data.
- Voice recordings and transcriptions.
- Voicemail content.
- Interactive Voice Response (IVR) selections.
2.4 Information Collected Automatically
- Device and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and interaction data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze traffic.
- Location Data: Aprocessed securely through third-party payment processors — we do not store full card numbers on our servers).
- Communications Content: Messages, voicemails, SMS text messages, and correspondence you send us.
2.2 SMS/Text Messaging Data
When you opt in to receive SMS messages from Iglesia Cristiana Pentecostes, we collect:
- Your mobile phone number.
- Timestamp and content of messages exchanged.
- Delivery status and engagement metrics.
- Opt-in source (website form, verbal consent, or written consent).
SMS Consent Notice: By providing your phone number and opting in, you agree to receive text messages from Iglesia Cristiana Pentecostes, which may include account notifications, customer support responses, appointment reminders, service updates and billing notices. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive SMS is not a condition of purchase.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2.3 Phone Call Data
Call Recording Notice: Phone calls to and from Iglesia Cristiana Pentecostes may be monitored, recorded, and analyzed for quality assurance, training, compliance, security, dispute resolution, and service improvement purposes. By continuing your call with us, you consent to such recording. If you do not consent to being recorded, please inform our representative or end the call. Recordings are retained in accordance with our data retention policy and applicable law.
We may collect:
- Caller ID information.
- Call duration, timestamps, and call routing data.
- Voice recordings and transcriptions.
- Voicemail content.
- Interactive Voice Response (IVR) selections.
2.4 Information Collected Automatically
- Device and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and interaction data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze traffic.
- Location Data: Approximate location based on IP address.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Services.
- To respond to your inquiries, support requests, and communications.
- To send you SMS notifications, appointment reminders, account alerts, and customer care messages you have opted in to receive.
- To process transactions, invoices, and payments.
- To improve our Services, train staff, and ensure quality assurance (including reviewing call recordings and message logs).
- To detect, prevent, and address fraud, security issues, and technical problems.
- To comply with legal obligations and enforce our Terms of Service.
- To send marketing communications (only where permitted and where you have opted in).
4. How We Share Your Information
We do not sell your personal information. We may share information in these limited circumstances:
- Service Providers: Third-party vendors who help us operate our Services (e.g., payment processors, SMS gateway providers such as Telnyx, hosting providers, email delivery services). These providers are contractually required to protect your information.
- Legal Compliance: When required by law, subpoena, court order, or to protect our rights, users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality agreements.
- With Your Consent: Any other sharing will be with your explicit consent.
SMS opt-in data and phone numbers collected for SMS purposes are never shared with third parties for their marketing purposes.
5. Data Retention
We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records and call recordings are retained for a minimum period as required by carrier and regulatory rules (typically 3–7 years).
6. Your Rights and Choices
- SMS Opt-Out: Reply STOP to any of our SMS messages to unsubscribe. You will receive a confirmation, and no further messages will be sent for that program.
- Marketing Email Opt-Out: Click the "unsubscribe" link in any marketing email.
- Access & Correction: You may request access to or correction of the personal information we hold about you.
- Deletion: You may request deletion of your personal information, subject to legal retention requirements.
- California Residents (CCPA): You have additional rights under the California Consumer Privacy Act, including the right to know, delete, correct, and opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, contact us at the contact information below.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.
9. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance.